Scales—Standard Scales
20/20 Insight GOLD contains five standard scales:
| Scale Name |
Abbreviation |
Satisfaction
Importance
Agreement
Frequency
Expected Frequency |
Satis
Imp
Agrmt
Freq
ExFreq |
The abbreviation is displayed on the printed report when you display scores for a specific scale.
You can use the scales as they are, modify them or create new scales. Before you customize the scales, review the descriptors and question stem associated with them. Where * appears in the question stem, the program automatically inserts the Subject’s name when creating the respondent software.
Satisfaction (Satis)
Question stem: How satisfied are you with the performance of *?
| Descriptors: |
|
|
|
|
Not satisfied |
Minimally satisfied |
Moderately satisfied |
Very satisfied |
Totally satisfied |
Importance (Imp)
Question stem: How important is this action to the effectiveness of *?
| Descriptors: |
|
|
|
|
Not important |
Minimally important |
Moderately important |
Very important |
Totally important |
Agreement (Agrmt)
Question stem: How strongly do you agree that * performs this action well?
| Descriptors: |
|
|
|
|
Strongly disagree |
Disagree |
Mildly agree |
Agree |
Strongly agree |
Frequency (Freq)
Question stem: How often does * perform this action well?
| Descriptors: |
|
|
|
|
| Never |
Seldom |
With some regularity |
Usually |
Always |
Expected Frequency (ExFreq)
Question stem: How often should * perform this action well?
| Descriptors: |
|
|
|
|
Never |
Seldom |
With some regularity |
Usually |
Always |
|
