20/20 Insight GOLD
  Unleashing the full power of FEEDBACK!




At Performance Support Systems, we’re all about helping people become stronger for life and work.

Our goal since 1987 has been to give individuals the resources they need to discover their strengths, identify one or two KEY areas for development, and implement strategies for achieving higher levels of performance.

Our three owners, Dennis E. (Denny) Coates, Ph.D., Meredith Bell, and Paula Schlauch, have worked together for almost 20 years and are passionate about this purpose.

What’s the source of our passion? Denny and Meredith worked for many years as management consultants, and we delivered training programs to thousands of people in hundreds of organizations. Our clients were delighted with our services, but we discovered something disturbing: the programs didn’t seem to have long-term impact on performance back on the job. While participants left committed to applying the skills they learned, the familiar patterns re-surfaced under the day-to-day pressures of the job – and the new skills were soon discarded.


We concluded that two important pieces were needed, so we created them.

1. A way to get FEEDBACK about behavior

To help people become more aware of the impact of their behavior on others – and on their overall effectiveness – we knew they needed FEEDBACK. We created our 20/20 Insight software as a way for people to get a reality check. 20/20 Insight makes it easy to collect input from those who work closely with them, such as their manager and coworkers. They discover what those folks appreciate about their current performance, and what changes or improvements they’d like to see.

2. A system for FOLLOWUP

Discovering what others need and want is just the beginning. Real, lasting change only comes from knowing what the RIGHT behavior looks like and then practicing until it becomes ingrained. We include self-development tools with the software for this purpose. We’ve also introduced a new service that takes personal and professional development to even higher levels.

After people have had the opportunity to work on improving a specific behavior, you can use 20/20 Insight again to assess their performance. This unique capability lets individuals compare their scores from two separate assessments (pre- and post-training/development initiatives) so they can see if performance has actually improved.


PSS Team

The PSS Team is dedicated to outstanding service and support.
Meredith Bell, Denny Coates, Paula Schlauch

If you’re looking for experts in the feedback business, you’ve come to the right place. We’re the experts, and we deliver. We are committed to much more than providing a flexible feedback platform that can be used for ALL your survey needs.

You’ll also get the finest training and technical support that can be found anywhere. Many of our customers and Value-Added Resellers have worked with us for more than 20 years – since the release of 20/20 Insight version 1 in January, 1994 – and they constantly tell us how much they love working with us. But you don’t have to take our word for it just because we say it. Check out comments from users about their experience using our software. You'll learn why it's a smart business decision to work with us and use 20/20 Insight in your organization.

To learn more about 20/20 Insight, contact us and we’ll have one of our Value-Added Resellers get in touch with you right away.

Email us • Toll-free: 800.488.6463 • Phone: 757.873.3700 • © Performance Support Systems, Inc. All rights reserved.