20/20 Insight GOLD 4.0 and WebResponse Whitelist & Settings:

Below is the general “Whitelist” information for 20/20 Insight & Performance Support Systems (PSS).

Most of the time, 20/20 Insight works “out-of-the-box”. In some cases, strict firewalls and security settings may interfere with an Administrator's or Participant's access to the complete program or send invitations.
These settings are provided to prevent such problems.

Reviewing and implementing these settings will allow for easier access for 20/20 Insight Administrators to create and test survey and send email invitations. Implementation will also make it easier for Participants to receive emails and complete surveys.

Security settings change all the time, so it is always a good idea to provide the information in this document to your Participant’s IT Department well before launching a survey. When contacting them, please include the email address that you intend to use for sending invitations to Respondents and Subjects.

To download a copy to forward to an IT Department CLICK HERE.

Overview:

20/20 Insight is comprised of a Desktop component and a web-based component: WebResponse. Surveys are created in the desktop component and then uploaded to the web-based component. The web-based component then presents the surveys to participants, collects the responses and synchronizes the data back to the desktop component, where results are compiled.

1. Connectivity:

WebResponse is a web-based application and requires a reliable internet connection.
Some survey administration is also completed online and Subjects and Respondents also use WebResponse for completing rater assignments & surveys.

An unreliable or slow internet connection can affect connecting to WebResponse.
Wireless connections can be unreliable.

Please recommend accessing WebResponse from a LAN-based connection.

2. Browser, Firewall & Server Settings:

Web-browsers:

Supported Browsers: (No additional ActiveX or plug-ins or extensions required.)

• Internet Explorer 5 and higher
• Firefox
• Chrome
• Safari
  

• Please add “http://www.2020insight.net” as a trusted site to the browser’s Security and Privacy settings.
• Please make sure “Session Cookies” are enabled on computers to be used by the 20/20 Insight Administrator, Subjects (Ratees) and Respondents (Raters).
  (Cookies are used by WebResponse during Project surveys and Administrative sessions to provide continuity for users over several pages of a survey.)
  

If there is a local firewall installed:

• Please add "2020insight.net" to the “whitelist” of any local firewalls.
• The firewall will need to allow “Insight.exe” and “Project.exe” access to the internet.
• In particular, the programs “Insight.exe” and “Project.exe” will need to access “http://www.2020insight.net/”

• If they employ a Proxy Server, ask them to allow users access to “2020insight.net”
• If their firewall or ISA Server Firewall is set to cache websites, please ask them to disable caching for “2020insight.net"
• If they employ a firewall that interferes with cookies or blocks sites, please have them list “2020insight.net” as a friendly site.

The 20/20 Insight Administrator will need to be able access:

http://www.2020insight.net/wh4/a/login.asp

Specifically:

http://www.2020insight.net/wh4 or http://66.132.174.223/wh4

Survey Subjects (Ratees) and Respondents (Raters) will need to access a site very similar to:

http://www.2020insight.net/wh4/r/login.asp?project=xxxxx

(The “/r/” will sometimes be an “/s/” and the “project=xxxxx” will change, but the rest of the address will remain the same.)

Emails are sent from the mail.2020insight.net server, but “spoofed” with your 20/20 Insight Administrators email address. This allows you to receive email address bounces, out-of-offices replies, etc.

Please “Whitelist” the following:

The PSS mail domain:

mail.2020insight.net

The PSS e-mail server IP addresses:

66.132.174.42
66.13266.132.174.223

Please also whitelist our domain & server information in any other email spam prevention systems you may have implemented.

If you use callout, or “sender address verification” (SAV) services, like “backscatterer.org”, “Sendio” or NetWin’s “Surgemail Allow Mechanism”, please bypass our domain within their settings.

Please exclude our domain & server IP from list checking services like "Spam Cannibal" or others.

After you have whitelisted our information, a test email can be generated by your 20/20 Insight Administrator using any project and the “Test Subject”.

If your IT department uses g>Barracuda Networks Spam Firewall, please have them add PSS to the “devices” Whitelist.

Please provide them with the email address you will use to send invitations to your Participants.

1. Go to the “PREFERENCES” --> “Whitelist/Blacklist” tab.
2. A list of your existing whitelisted and blacklisted addresses appears on this page.
3. Type 2020insight.net into the “Allowed Email and Domains (Whitelist)” field.
4. Click the corresponding “Add” button.
5. Please also add the 20/20 Insight Administrator’s email into the “Allowed Email and Domains (Whitelist)” field.
6. Click the “Add” button.

* If assistance is needed setting the Barracuda Networks Spam Firewall please contact Barracuda Systems Tech Support at (408) 342-5300.

If you need assistance when installing or using the program, please contact technical support Monday through Friday 8:00a-6:00p ET:

800-488-6463 ext.1
757-873-3700 ext.1
tech@2020insight.net