Technical Support

Technical support is available Monday through Friday from 8:00 a.m. to 6:00 p.m. ET.

Performance Support Systems, Inc.
11838 Rock Landing Drive, Suite 130
Newport News, VA 23606
Toll-free: 1-800-488-6463 ext.1
Toll phone: 757-873-3700
Email Technical Support

VERSION 4.0 is available FREE for current owners of 20/20 Insight GOLD to download. Call or email PSS if you need the Username and Password to access this restricted area of the website.

A comment from one of our satisfied customers:

—The past 5 years have afforded Howick Associates a remarkable opportunity to work closely with PSS–using the 20/20 Insight GOLD product. Every client I work with who participates in a 360 feedback or organization climate survey or training needs assessment finds great value from their experience. The web application in particular is so user-friendly, simple to understand and implement, and customizable! Many clients who design a survey specifically for their company's culture permanently schedule resurveys to complete on an annual or semi-annual basis. With Advanced Report, aggregating information has never been easier!

The Technical Support professionals I work with at PSS are always able and willing to coach me on fine-tuning my skills and enhancing my knowledge base about 20/20 Insight GOLD. They both truly personify customer service to the utmost by remaining friendly, yet diligently conscientious on imparting accurate information in a timely fashion. PSS always provides the support I need.

Because of the help from Technical Support, I have confidence in the integrity and empirical validation of 20/20 Insight GOLD. I believe their dedication is representative of the organization as a whole, and demonstrates how PSS remains a top contender in the field of organizational and individual developmental survey tools.

Rebecca Fischer
Howick Associates