
TECHNICAL SUPPORT
Contact Information
Version 4.0
Online Help
4.0 Technical Requirements
Training
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Technical Support
Technical support
is available Monday through Friday from 8:00 a.m. to 6:00 p.m. ET.
Performance Support
Systems, Inc.
11838 Rock Landing Drive, Suite 130
Newport News, VA 23606
Toll-free: 1-800-488-6463 ext.1
Toll phone: 757-873-3700
Email Technical Support
VERSION 4.0 is available FREE for current owners of 20/20 Insight
GOLD to download. Call or email PSS if you need the Username and Password to access this restricted area of the website.
A comment from one of our satisfied customers:
The
past 5 years have afforded Howick Associates a remarkable opportunity
to work closely with PSS–using the 20/20 Insight GOLD product. Every client I work with who participates in a 360 feedback
or organization climate survey or training needs assessment finds great
value from their experience. The web application in particular is so user-friendly,
simple to understand and implement, and customizable! Many clients who
design a survey specifically for their company's culture permanently schedule
resurveys to complete on an annual or semi-annual basis. With Advanced Report, aggregating information has never been easier!
The Technical Support professionals I work with at PSS
are always able and willing to coach me on fine-tuning my skills and enhancing
my knowledge base about 20/20 Insight GOLD. They both truly personify
customer service to the utmost by remaining friendly, yet diligently conscientious
on imparting accurate information in a timely fashion. PSS always provides
the support I need.
Because of the
help from Technical Support, I have confidence in the integrity and
empirical validation
of 20/20
Insight GOLD. I believe their dedication is representative of
the organization as a whole, and demonstrates how PSS remains a top contender
in the field of organizational and individual developmental survey
tools.
Rebecca
Fischer
Howick Associates |