20/20 Insight GOLD Feedback   The Complete Feedback Solution
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Version 4.0

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4.0 Technical Requirements

Administrator Course

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Our Administrator Course is the best way to learn how to use the 20/20 Insight GOLD Software. The class is taught "hands on," with each participant working at an individual computer station. There are two options for completing the course:

  • Two-day course in Newport News, VA
  • Five two-hour telephone training sessions

Tuition for one person is included in the purchase of the 20/20 Insight GOLD system package. You can register online by filling out the form at the bottom of this page.

You'll learn how to:

  • Use all aspects of the 20/20 Insight GOLD Administration Software
  • Use WebResponse
  • Set up a feedback project and print reports
  • Print aggregate reports using the Advanced Report feature
  • Review different applications for 20/20 Insight

Attendees must possess basic computer skills and a working knowledge of Windows.
The course focuses on the mechanics of using the software and does not address the development of survey items or group facilitation skills.

TWO-DAY Course Schedule: 8:30 am to 5:00 pm each day.
If you must leave early and miss important aspects of the training, a PSS instructor will be available to assist you by phone at an additional charge.

TWO-DAY Course Dates for 2008:
Sep 22-23
Oct 20-21
Nov 17-18
Dec 8-9

Location:
Map it!
Performance Support Systems, Inc.
11838 Rock Landing Drive, Suite 130
Newport News, VA 23606

Lodging Options in Newport News, VA (PDF file)
Airline Travel Options to and from Newport News, VA (PDF file)

Five two-hour telephone sessions:
10:00 am - 12:00 noon EST

TELEPHONE Course Dates for 2008:
Sep 8-12 - FULL
Oct 6-10
Nov 3-7
Dec 1-5

You will receive the Administrator Course manual with either training option. Shipping charges apply if the manual is sent separate from the system package.

Here's what previous attendees have said . . .

. . . about the two-day course:

"I believe I gained the skills necessary to use the 20/20 feedback program. I have been able to return and review the process as time permits, and my retention level has been higher than anticipated."

"The hands-on learning technique worked extremely well. Paula incorporated exercises and projects into the course for reinforcement of learning. Classroom discussions among the participants stimulated interest and motivation for the class."

"I was amazed how much we learned in the two-day session. Paula was extremely helpful and assured that we thoroughly understood each step."

. . . about the telephone training:

"Because of your help, I feel that I understand the in's and out's of the 20/20 Insight program. As one trainer to another, I appreciated your ability to not just disseminate the information, but to tailor the training to my learning style and pace."

"Excellent support materials and training aides. A professional approach was maintained throughout."


You can register online for the course by filling out the form below, then clicking "Submit Form." Upon receipt, we'll send you a confirmation, along with a list of transportation and lodging options.

Attendee Information:
 
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CANCELLATION/TRANSFER POLICY
Software training for one User is included in the purchase price of the software. Training slots for the course are limited to 4 participants, and licensed users of the software are given priority for training. Individuals wishing to attend the course prior to purchasing the software will be given a training slot only if one is available, and we will notify you of the availability 3 weeks before the course date.

Substitutions to the course can be made up to the course date. You may transfer to a later course 30 days prior to the course start date upon availability. Transfers made less than 30 days prior to the course start date will incur a $150 transfer fee. Cancellations made within 30 days of the course start date will incur a $300 cancellation fee. All substitutions, transfers and cancellations must be made in writing. No-shows will incur a fee of $400.

 

 

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