Testimonials

Some of the best promotional information about 20/20 Insight GOLD wasn't created by our marketing deparment. It was written by the people who use our software on a daily basis. When you read some of the feedback we've received from our satisfied customers, you'll see what we mean!

—Using 20/20 Insight GOLD has made it possible for our company to use 360 degree assessments to identify training and development opportunities without the time- consuming and error- prone task of manual tabulation or the expense of an external consultant. Performance Support Systems provides top-notch technical support, training and on-line help. I highly recommend the 20/20 Insight GOLD product for companies of all sizes.

Valerie Kaufman
ADP

—Since I started using 2020 Insight version 4.0, I have actually enjoyed the interface and find I am confident to offer an automated 360 degree tool as part of an intervention when discussing employee development initiatives with managers of Penn National Insurance. 2020 Insight is an easy to use tool that makes my contribution much more responsive to managers needing coaching and development.

Lennie R. Whitcomb
Penn National Insurance

—I just want to share with you that I finished the project and printed the final reports. Thank you from the bottom of my heart. You have always helped me. You do not go the "extra mile." You go the extra "THOUSAND MILES." I was also interested to learn about the 20/20 name. However, for me, it should be 80/20, where 20% is just the software, but 80% is the excellent customer service you provide to clients like us.

Dickmar Tejada
Memphis Light, Gas and Water

—We believe the 360-degree process is an invaluable tool in identifying strengths and weaknesses in the way teams work. Since we're a fairly small firm, we need a 360 survey tool that is easy to administer yet provides us with the reporting necessary to understand what is going on. Our surveys range in size from a single subject with a dozen respondents to 100 subjects and 1400+ respondents. 20/20 Insight meets our needs for all these surveys. We are very satisfied with 20/20 Insight and WebResponse.

Chuck Pearsall
Sperduto & Associates, Inc.

—I've found 20/20 Insight to be extremely user-friendly and have been able to create projects for lots of surveys in addition to using the program for performance feedback. For example:

• Employee surveys to get feedback about the company picnic
• Input from employees on the types of financial seminars they'd like the company to offer
• Surveys to gather ideas about future location for the corporate office building
• Internal quality survey to determine how other departments perceive the services of a given department

In addition to being able to create a variety of surveys, the PSS staff has been remarkably helpful, friendly and always available.

Shannon R. Cassidy
Granary Associates

—The 20/20 Insight WebResponse software received very positive feedback... We had a strong completion rate and the managing and tracking of the web administration was user friendly. WebResponse has increased our technical capabilities and has the potential to reduce costs and enhance the growth and development of our employees.

Zanzia L. Russell
Ball Aerospace & Technologies Corp.

—As the software administrator for our organization, I have found 20/20 Insight GOLD to be the perfect feedback and survey instrument. It is extremely easy for me to use... One of the greatest features is that the software can be so easily customized. Not only have we successfully used the software for our multi-source feedback assessment...we have also used it for customer satisfaction surveys, organizational effectiveness surveys, and training evaluations. I couldn't imagine doing my job without it!

Lori Burleson
Regan Holding Corporation

—We are very happy with 20/20 Insight! The efficiency of the system, along with the confidentiality and anonymity, has made 20/20 Insight very popular among our users of the product. We feel that 20/20 Insight will be a key component in the continued development of our leadership team at Hershey Foods Corporation.

Jim Czupil
Hershey Foods Corporation

—I'm a Human Resources Representative... One of my biggest projects is our World Wide Employee Opinion Survey, which includes our offices in Asia, Europe, Mexico, South Africa and Australia. We used the WebResponse Hosting Service, and it worked great. I was able to create the survey and tabulate the results much more quickly. And I was able to administer two other surveys at the same time. Web assessments were so easy to set up and manage.

Kami Johnson
Fourth Shift Corporation

—The 20/20 Insight software is extremely flexible and user-friendly. If we did have questions, the support from the technical staff at Performance Support Systems was excellent. The information we have obtained is being used by employees to set goals and design individual development plans throughout the entire organization.

Nancy Lombard
PEMCO Financial Services

—Incorporating 20/20 Insight into a training program for our salespeople has met with very positive results. The participants of the class feel they have gained valuable knowledge about how their customers perceive them and they would not have been able to obtain this information elsewhere.

Ginger L. Eardley
SYSCO

—The 20/20 Insight system is so user-friendly and technical support has been wonderful to work with (although the system is so easy I rarely have to contact them). I have received rave reviews from my employees on how well they like the electronic format, it is simple and confidential and is very easy to administer.

Patty Camp
Barr Engineering

—The 20/20 Insight software is very user-friendly. I have evaluated several software packages, and this one provides the most bang for the buck. Also, the support staff at PSS has provided very professional, courteous, and prompt assistance anytime I've ever had problems. These problems have been rare.

Greg Tedder
Santee Cooper