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360-degree Feedback in perspective...
These articles by Dennis E. Coates, Ph.D. and CEO of Performance Support Systems reveal important insights about 360-degree feedback.
We encourage you to read them and share with your colleagues.
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Many innovative uses for multi-source feedback have evolved over the decades. However, when most people hear about 360-degree feedback, they still think of its traditional use: a global diagnostic of competence and skill.
A much more powerful application of 360-degree feedback goes beyond the diagnosis to support changes in behavior...
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One
of the reasons I got involved in 360-degree feedback
technology over ten years ago was the frustration
I experienced as a management consultant. A typical
assignment had me creating and presenting a customized
leadership development program. I worked hard on
these projects, conducted some first-rate training
and was well paid for my efforts. The problem was,
while the courses were well received, they had
little or no impact. In a few weeks, most participants
returned to their comfortable but ineffective habits.
At first I blamed myself. Over time, however, I
discovered that the problem wasn't me. It had to
do with the very nature of...
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A
large, exclusive retirement community began using
performance appraisal several years ago. Although
the completed appraisals are kept on file, their
only practical use has been to determine the
amount of an employee's salary increase. The
problem is that managers are given quotas for
the increases, so they award ratings more to
justify the increases than to record an evaluation
of performance. Consequently, many employees
complain that their evaluations are inaccurate
and unfair. Every year this process stirs feelings
of stress, anger and distrust that...
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