About 20/20 Insight GOLD v. 4.0
Survey Sampler from the Survey Library

Organizational Climate

• Customer Focus and Commitment - 9 items
• Vision, Mission and Goals - 10 items
• Leadership - 10 items
• Management Support - 10 items
• Planning and Scheduling - 9 items
• Performance Management - 10 items
• Work, Processes and Procedures - 10 items
• Quality Systems - 9 items
• Information Systems - 10 items
• Rewards and Recognition - 10 items
• Training and Development - 5 items
• Interdepartment Relations - 5 items
• Communication - 5 items
• Meetings - 5 items
• Problem Solving - 5 items
• Employee Involvement - 5 items
• Team Management - 5 items
• Diversity - 5 items
• Change Management - 5 items
• Job Satisfaction - 5 items

Customer Focus and Commitment

1. My organization is customer focused.
2. This company makes customer satisfaction its top priority.

Vision, Mission and Goals

1. The organization vision for the future is clearly defined.
2. The organization mission is clearly defined.

Leadership

1. Our leaders provide vision and direction for this organization.
2. Top management communicates its vision for the future.

Management Support

1. I have the resources I need to do my job.
2. My manager is available when I need help.

Planning and Scheduling

1. Management provides clear plans to get work done.
2. My work priorities are clearly defined.

Performance Management

1. Performance standards are clearly defined.
2. Performance expectations are understood.

Work, Processes and Procedures

1. Work processes are clearly defined.
2. Work processes are well organized.

Quality Systems

1. The quality standards for my work are clearly defined.
2. Management emphasizes high quality standards.

Information Systems

1. I get the information I need to do my job.
2. I receive timely information.

Rewards and Recognition

1. I am compensated fairly for my work.
2. I am generally satisfied with the benefits I receive.

Training and Development

1. I have the skills I need to do my job.
2. People are encouraged to learn new skills.

Interdepartment Relations

1. There is a good cooperation between departments.
2. Other departments help us when we need it.

Communication

1. Communication is open in this organization.
2. I receive news and information in a timely fashion.

Meetings

1. Meetings are useful and constructive.
2. We use good meeting management skills.

Problem Solving

1. Problems are identified and clearly defined.
2. Problems are analyzed to understand their root causes.

Employee Involvement

1. Management encourages employee involvement.
2. I am involved in solving problems that affect me.

Team Management

1. My team works well together.
2. My team works well together with other teams.

Diversity

1. Diversity is encouraged in this organization.
2. Diversity is considered a strength in this organization

Change Management

1. This organization views change as positive.
2. Innovation is encouraged in this organization.

Job Satisfaction

1. I am optimistic about my future with this company.
2. This company is a good place to work.