About 20/20 Insight GOLD v. 4.0
Survey Sampler from the Survey
Library
Analyzing Training Needs
1. Consults with management and others about business and
performance goals to determine human resources development
needs.
2. Collects performance information and data by using a variety
of methods, such as interviews, surveys, job analysis and
focus groups.
Developing Training
1. Designs training and development actions that focus on
business needs and performance requirements.
2. Writes learning objectives that include clear descriptions
of observable behavior, conditions and standards.
Delivering Training
1. Holds participants' interest when presenting ideas of
information.
2. Stimulates learning and participation with a variety of
questions, exercises and discussion.
3. Facilitates well-organized learning experiences.
Evaluating Training
1. Surveys participant reactions to improve course content,
delivery and administration.
2. Compares results of participant knowledge and skill tests
with learning objectives.
Technical Mastery
1. Shares the latest technical knowledge in training and
development interventions.
2. Discusses technical matters so that learners understand
them.
Training and Development Services
1. Makes sure that the training facilities, equipment, support
materials and instructor have a professional appearance.
2. Delivers training and development services as promised.
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