About 20/20 Insight GOLD v. 4.0
Survey Sampler from the Survey
Library
Customer Satisfaction
Customer Focus and Commitment
1. Understands our long-term business needs.
2. Makes customer satisfaction their top priority.
Trust and Ethical Dealings
1. Conducts business in an ethical way.
2. Performs all transactions honestly.
Delivery Performance
1. Meets promised delivery dates.
2. Makes deliveries on time.
Product Quality
1. Understands our product quality requirements.
2. Meets our product quality expectations.
Pricing and Payments
1. Charges a reasonable price.
2. Negotiates in good faith on pricing issues.
Sales Representative Capability
1. Keeps in close contact.
2. Is knowledgeable about products and services.
Service Quality and Reliability
1. Understands our service requirements.
2. Meets our service quality expectations.
Service Accessibility and Responsiveness
1. Is easy to contact when we need them.
2. Is convenient to deal with.
Technical Support
1. Provides good technical support.
2. Has knowledgeable technical support people.
Courtesy and Communication
1. Is always courteous when dealing with us.
2. Is pleasant to deal with.
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