Scales

Scales are the unit of measure for a feedback project, and apply to the items within a project identified requiring a numeric rating. A scale contains a question stem, descriptors and a range of numeric ratings. You can use the standard scales that come with 20/20 Insight GOLD, or you can create customized scales and store them in the Scale Library.

Usually an organization will assign one scale to an entire project. Some organizations may want to use two scales in a project to get different perspectives. For example, to assess agreement that the Subject performs the skills well, and then, to assess how important the skills are to the Subject’s effectiveness.

20/20 Insight GOLD contains the five standard scales, which are stored in the file Scale Library.mdb.

Terms used when working with scales include:

• Scales - The unit of measurement for the assessment, includes the question stem and descriptors, used with a range of numeric ratings.
• Question Stem - The prompt for the scale, e.g., How satisfied are you with the performance of *?
• Descriptors - Terms used to define points on the scale range.
• Range - The numeric value for the scale 1-10, 1-5, up through 1-12.
• Abbreviation - Scale abbreviation (required) can be up to 6 characters in length, and prints on all reports.